Governance arrangements
Consumer & stakeholder involvement
Consumer participation in policy & organizational decisions
Consumer participation in system monitoring
Consumer participation in service delivery
Stakeholder participation in policy & organizational decisions (or monitoring)
Delivery arrangements
How care is designed to meet consumers' needs
Availability of care
Timely access to care
Culturally appropriate care
Package of care/care pathways/disease management
By whom care is provided
Staff/self - Shared decision-making
System - Need, demand & supply
Skill mix - Volunteers or caregivers
Staff - Training
Staff - Continuity of care
Where care is provided
Site of service delivery
Integration of services
Continuity of care
Outreach
With what supports is care provided
Other ICT that support individuals who provide care
ICT that support individuals who receive care
Implementation strategies
Consumer-targeted strategy
(Personal) Support