Governance arrangements
Consumer & stakeholder involvement
Consumer participation in service delivery
Delivery arrangements
How care is designed to meet consumers' needs
Culturally appropriate care
Case management
Package of care/care pathways/disease management
By whom care is provided
Staff/self - Shared decision-making
Workplace conditions - Provider satisfaction
Skill mix - Volunteers or caregivers
Staff - Training
Where care is provided
Site of service delivery
Continuity of care
Implementation strategies
Consumer-targeted strategy
Information or education provision
Skills and competencies development
Provider-targeted strategy
Educational material
Educational meeting