Delivery arrangements
How care is designed to meet consumers' needs
Culturally appropriate care
Package of care/care pathways/disease management
By whom care is provided
Staff/self - Shared decision-making
Self-management
Skill mix - Multidisciplinary teams
Staff - Continuity of care
Where care is provided
Integration of services
Continuity of care
With what supports is care provided
Quality monitoring and improvement systems
Implementation strategies
Consumer-targeted strategy
Information or education provision
Communication and decision-making facilitation
Provider-targeted strategy
Educational material
Educational meeting
Audit and feedback
Reminders and prompts
Organization-targeted strategy