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Consumer protection

Older adults are increasingly one of the largest target markets for many salespeople and service providers. Supporting older adults to make wise choices through consumer awareness and education efforts, setting standards for how personal financial services engage them, and protecting them from misleading advertising and fraud are some of the important topics covered in our resources below.

Older adults increasingly targeted by fraud and scams
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  • Evidence Summary

    Patient-mediated interventions to improve professional practice.

    Cochrane Database Syst Rev (2018)
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    Interactive conceptual framework of harmful gambling

    Gambling Research Exchange Ontario (GREO)
    This resource is a map where you can explore different topics that influence gambling behavior. Some topics include: gambling types, culture, society, and exposure. You can access the topics you wish to discover by clicking on the menu bars.
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    Your Money, Your Goals – Overcoming Barriers Through Financial Empowerment

    National Council on Aging (US)
    This resource describes the barriers that seniors face when making financial decisions such as financial abuse, economic barriers and minority challenges. Learn how the National Indian Council on Aging is helping elders overcome these barriers.
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    How Financial Counseling Can Help You

    National Council on Aging (US)
    Use this resource to learn more about how to overcome personal debt after retirement and how to spot scams and bad credit counselling agencies.
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    Considering Tapping Your Home Equity? Compare Your Options First

    National Council on Aging (US)
    Use this resource to learn more about your options if you are considering using your home equity as retirement income.
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    spot the difference: learn to recognize elder abuse bullying and frauds and scams

    Government of Alberta
    Learn about the difference between elder abuse, bullying and frauds and use this knowledge to protect elders from these crimes.
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    What every older Canadian should know about: Powers of attorney (for financial matters and property) and joint bank accounts

    Employment and Social Development Canada
    This resource describes different types of power of attorney, what decisions they can make, the advantages and risks, and how to choose one. Learn how joint accounts work and the benefits and risks they bring.
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    What every older Canadian should know about: Managing and protecting their assets

    Employment and Social Development Canada
    To protect your assets in older age, make a financial plan, consider insurance, and read up on frauds. Resource shares more brochures about government programs.
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    What every older Canadian should know about: Financial abuse

    Employment and Social Development Canada
    Learn about financial abuse that older adults face such as scams, forced purchases, confusing documents or paying for relatives without consent. Resource shares more brochures about government programs.
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    What every older Canadian should know about: Fraud and scams

    Employment and Social Development Canada
    Consider protecting yourself from identity theft, credit card fraud, online scams, or door-to-door scams. Resource shares more brochures about government programs.
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    Transparency

    Transportation Safety Board of Canada
    The TSB makes all of its documents available to the public through the internet. Use this resource to find its business reports. You can also request information related to their work by submitting a request form via mail. Find the instructions of the procedure in this resource.
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    Marine

    Transportation Safety Board of Canada
    Use this resource to learn about the key safety issues in Canada’s marine transportation system. This resource contains links to issue reports, facts, and recommendations.
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    Rail

    Transportation Safety Board of Canada
    Use this resource to learn about the key safety issues in Canada’s rail transportation system. This resource contains links to issue reports, facts, and recommendations.
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    Air

    Transportation Safety Board of Canada
    Use this resource to learn about the key safety issues in Canada’s air transportation system. This resource contains links to issue reports, facts, and recommendations.
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    Food Recalls

    Canadian Partnership for Consumer Food Safety Education
    Protect yourself and your family by being aware of recent public advisories for food recalls. This website maintains an up-to-date list of food recalls, issued by the Canadian Food Inspection Agency (CFIA).
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    Canada's financial literacy blog

    Financial Consumer Agency of Canada
    Financial literacy involves knowledge and skills on how to manage money. Access this resource for information from experts on various financial topics.
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    Online gambling

    Gambling Research Exchange Ontario (GREO)
    Greater convenience, easier access, and the lack of real cash markers makes online gambling more dangerous than traditional gambling. However, internet gambling also allows players to limit the amount of money staked per hours played. Gambling companies may also use player tracking systems, warning players if their gambling behavior looks risky.
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    Your rights under the Consumer Protection Act

    Consumer Protection Ontario
    Learn more about your rights under the Consumer Protection Act. The Consumer Protection Act protects you from unfair practices and consumer transactions. Your rights include: the cooling-off period, misrepresentation and delivery of goods.
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    Spotting fraud and scams: How to protect yourself and safeguard your finances

    211 Ontario
    This resource aims to provide information on fraud, the number one crime against older Canadians. The resource is an introduction in recognizing common types of frauds and learn about the ways to protect yourself and your loved ones.
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    Identity theft

    Consumer Information Canada
    Identity theft is when personal information is stolen. This resource will help you stop and report identity theft.
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    Debit card fraud

    Consumer Information Canada
    Debit card fraud happens when someone steals your bank information and takes out money without permission. Many organizations in Canada protect citizens from fraud. This resource includes tips on how to prevent it and who to contact in case it happens.
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    Misleading advertising

    Consumer Information Canada
    Internet scams are becoming more elaborate and prevalent. Read this resource for information on how to protect yourself and identify online scams.
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    Know your rights: Joining a gym or fitness club

    Consumer Protection Ontario
    There are many gyms and fitness centers to choose from. Read this resource for information on how to choose the right one for you.
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    Secrets to healthy ageing

    Better Health Channel
    If you are a senior who is looking to make lifestyle changes to improve your health, use this resource for tips on how to get started. Healthy aging consists of getting active, eating a balanced diet, keeping you brain engaged by learning something new, modifying your home and staying social to name a few.
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    Healthy and active ageing

    Better Health Channel
    Healthy and active aging includes not only physical activity and eating, but also socializing with others and feeling a sense of community where you live. Tips on types of exercise and healthy food options are given to help you implement this lifestyle change.
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    Consumer Fraud

    British Columbia Family & Social Supports
    Learn how to protect yourself from consumer fraud and how report fraud if you spot something suspicious. Seniors are at a higher risk of being victims of fraud and can use this resource to stay informed.
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    Investment Fraud

    British Columbia Family & Social Supports
    Learn how to protect yourself from investment fraud and how report fraud if you spot something suspicious. Seniors are at a higher risk of being victims of fraud and can use this resource to stay informed.
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    Charity Scams

    British Columbia Family & Social Supports
    Be careful when donating to charities as charity scams are becoming more common among seniors. Use this resource to learn tips on how to spot scams and access resources for further information.
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    Grandparent Scams

    British Columbia Family & Social Supports
    Use this resource to learn what grandparent scams are and how they target seniors over the phone. A step by step guide is provided in case of this situation happening.
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    Scams and Fraud

    British Columbia Family & Social Supports
    Use this resource to learn more about scams and frauds and protect yourself from common scams on the internet. Additional links to resources are provided for more information.
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    Financial Planning

    British Columbia Family & Social Supports
    This resource offers links to many government resources in both english and french that are essential in planning for the future financially.
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    Financial and Legal Matters

    British Columbia Family & Social Supports
    Use this resource to help plan legal and financial matters after retirement and prevent scams and fraud. Links to other resources are also provided for more information.
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    IT’S YOUR MONEY: PROTECT YOURSELF FROM FINANCIAL ABUSE

    Government of Alberta
    Use this resource to keep informed about financial abuse among seniors and steps seniors can take to prevent financial abuse.
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    Your Personal and financial decisions matter

    Government of Alberta
    Use this brochure as a guide for making personal and financial decisions with the help of the Office of the Public Guardian and Trustee. Links to other resources are also provided for more information.
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    3 types of RRSPs

    Get Smarter About Money
    If you are planning on opening an RRSP account, use this resource to understand the difference between the three types of accounts; individual, spousal and group RRSPs.
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    Power of attorney basics

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider using this resource to learn more about power of attorneys and their importance.
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    Choosing who will act for you

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider using this resource to learn more about how to choose an attorney to take ace of your finances.
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    Reducing your estate costs

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider using this resource to learn more about how you can reduce common estate costs and save money.
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    Using trusts in estate planning

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider using this resource to learn more about using trusts and some of its common uses.
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    Estate planning if you own a business

    Get Smarter About Money
    If you are starting to plan your finances and you are a business owner, use this resource to plan your estate and see an example given in the resource for more information.
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    What every older Canadian should know about powers of attorney (for financial matters and property) and joint bank accounts

    Government of Alberta
    Use this guide to learn more about the advantages and risks of powers of attorney and joint bank accounts in Canada. Find information on finding and choosing attorneys, things to consider before opening a joint bank account and many more topics.
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    Fraud Protection Strategies for Seniors on the Phone

    Canadian Center for Elder Law
    Watch out for people who pretend to be relatives in need of money. Prevent scams by not sharing personal information, and asking other relatives first.
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    Fraud Protection Strategies for Seniors in the Home

    Canadian Center for Elder Law
    Watch out for scam mail that asks you to transfer funds or call a number to receive prize money. Prevent scams by reviewing if you entered a real contest, and contact Canada post to stop delivering junk mail.
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    Fraud Protection Strategies for Seniors in the Community

    Canadian Center for Elder Law
    Watch out for con artists who try to scam you for fake community initiatives. Prevent scams by asking questions, reviewing the details of your investment and consulting with lawyers or accountants.
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    Fraud Protection Strategies for Seniors on the Internet

    Canadian Center for Elder Law
    Watch out for scam e-mails that offer free movies or sales. Prevent scams by not clicking on advertisements, deleting these emails and changing spam settings.
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    Fraud Protection Strategies for Seniors on Identity Theft

    Canadian Center for Elder Law
    Watch out for scam e-mails from fake banks or businesses that ask for your private information and contain computer viruses. Prevent scams by not clicking on advertisements, deleting these emails and installing safety software.
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    Why you need a will

    Get Smarter About Money
    If you have not already created your will, consider writing one today and use this resource to learn about the disadvantages of dying without a will.
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    What your will should cover

    Get Smarter About Money
    If you have not already created your will, consider writing one today and use this resource to learn about what you should include in your will.
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    Making a will

    Get Smarter About Money
    If you have not already created your will, consider writing one today and use this resource to learn about the two types of wills that exist.
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    Legal advice when making a will

    Get Smarter About Money
    If you have not already created your will, consider writing one today and use this resource to learn about legal help you can reach out to in order to ensure your finances are secure.
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    Choosing an executor

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider choosing an executor and use this resource for tips on choosing one.
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    Paying your executor

    Get Smarter About Money
    If you are starting to plan your finances for your loved ones, consider choosing an executor and use this resource to learn how much you should pay them.
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    What is the CRA doing about the RRSP schemes?

    Health Canada
    To stop registered retirement savings plan schemes, the Canada Revenue Agency is checking accounts more often and sending out warnings.
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    Home renovations

    Canadian Consumer Handbook
    This resource describes the process of renovating your home in a safe and cost-effective way. Consider getting a municipal permit, consulting an architect, and talking to many contractors.
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    Mortgage Fraud

    Canada Mortgage and Housing Corporation
    In Canada, seniors are most often the victims of fraud and financial abuse. Use this resource to learn about how to recognize, protect yourself against, and report these crimes.
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    Income programs for older adults

    211 Ontario
    Many older adults require income assistance. Access this resource for information on available income programs for you.
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    Boomers need to consider savings protection

    Canadian Deposit Insurance Corporation (CDIC)
    Make sure your savings are safe by depositing it to a bank that is a member of the Canada Deposit Insurance Corporation (CDIC). The CDIC makes sure your savings are still available even if your bank failed. Use this resource to learn about two kinds of protection given by CDIC banks: RRIF and Trust funds.
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    Deposit protection at every life stage

    Canadian Deposit Insurance Corporation (CDIC)
    Make sure you deposit money into a bank that is a member of the Canada Deposit Insurance Corporation (CDIC). The CDIC makes sure your deposits are still available even if your bank failed. Use this resource to learn about the protection of CDIC for your retirement savings.
  • Blog Post

    Older adults increasingly targeted by fraud and scams

    Financial fraud targeted at the aging population is a serious problem with both monetary and health-related consequences that is likely to continue escalating. Without development of prevention efforts, it’s estimated that the number of cases could nearly double in the next two to three decades.

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