Governance arrangements
Consumer & stakeholder involvement
Consumer participation in service delivery
Financial arrangements
Remunerating providers
Targeted payments/penalties (Remuneration)
Delivery arrangements
How care is designed to meet consumers' needs
Availability of care
Culturally appropriate care
Package of care/care pathways/disease management
Group care
By whom care is provided
Self-management
Skill mix - Multidisciplinary teams
Skill mix - Volunteers or caregivers
Staff - Continuity of care
Where care is provided
Continuity of care
Implementation strategies
Consumer-targeted strategy
Information or education provision
Behaviour change support
Skills and competencies development
(Personal) Support
Organization-targeted strategy